Holzhauser's Auto Service

Reviews about Holzhauser's Auto Service

• Ricardo Rodriguez

  Feb, 05 2018
  ★ ★ ★ ★ ☆
  Took my car in to repair a broken radiator fan. Within the same day they diagnosed the issue, procured a new part, and fixed it. Service was performed almost exactly one year from this posting and repair has held up since. Paid a maybe 10% more above the average price at most places (did research after the repair was, was in a pinch :) )
  
  The good:
  Fantastic service. Very friendly staff. Very knowledgeable. Great customer care. They spent time answering my questions and explaining certain aspects of the car's operation which I found very refreshing.
  
  The bad:
  On the expensive side. Went in for a single issue but was given a lengthy list of service items that I was "strongly" encouraged to perform. Which is ok, but the list totaled to about $3000 in work which is outrageous to do on a used car in one sitting; especially if certain routines were still not at the manufacturer's recommended time to service. An example was, they suggested I replace the spark plugs on my car (fair) but quoted me $200 to do so. That is absurd for the car that I own. I spent $40 on high-end spark plugs and did it myself in about 30 min. A typical auto shop charges about $100 to do this, most of which are in parts. I didn't appreciate the notion.
  
  Conclusion:
  Fantastic service and very knowledgeable. However, their attempts to tack on service got them demoted to 4 stars. If you aren't familiar with cars and maintenance costs I would be wary of this place. If you are in a pinch and need good work done to your car, this place is for you.

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